Refund Policy

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 T Crew Ltd Return & Refund Policy

1. **Eligibility for Returns**

- Items may be returned within **7 days** of delivery.

- Products must be **unused**, in **original packaging**, and in **resalable condition**.

- Perishable goods, custom orders, and digital downloads are **non-returnable** unless defective.

2. **Return Process**

- To initiate a return, contact our support team at [support@tcrewltd.ng] with your order number and reason for return.

- We will provide a return authorization and instructions.

- Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. **Refunds**

- Once your return is received and inspected, we will notify you of approval or rejection.

- Approved refunds will be processed within **5–10 business days** to your original payment method.

- Shipping fees are **non-refundable** unless the return is due to our error.

4. **Exchanges**

- We offer exchanges for defective or incorrect items, subject to availability.

- If the item is no longer available, a full refund will be issued.

5. **Exceptions**

- No refunds or exchanges on:

  - Sale items

  - Gift cards

  - Items returned without prior authorization

6. **Legal Compliance**

This policy complies with the Nigerian Consumer Protection Framework under the Federal Competition and Consumer Protection Act (FCCPA).

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